How do I pay my invoice?
You should pay your pro forma purchase agreement by bank transfer. Please always state your Buyer number and Auction number in the reference box. The bank a...
Wed, 9 Aug, 2017 at 8:41 AM
Where do I find my pro-forma purchase agreement?
Once the auction is closed all buyers will receive an e-mail with their Purchase agreement. You will also find this agreement at your account at www.troost...
Wed, 9 Aug, 2017 at 8:40 AM
Where do I find my invoice
The payment is done based on the pro forma purchase agreement you receive after the auction closing. When your payment is received the invoice will appear ...
Wed, 9 Aug, 2017 at 8:40 AM
What can I do if the invoice is not correct?
First you need to check your profile by logging in to your account at Once your logged in you select MyTroostwijk. Here you can ...
Tue, 5 Sep, 2017 at 12:42 PM
What can I do if my payment has not been handled within 48 hours after the auction closing?
The lot cannot be picked up at the delivery date if the payment has not been received by Troostwijk. If there is still time before the delivery date you ca...
Wed, 9 Aug, 2017 at 8:41 AM
How can I reclaim the VAT (business account outside the European Union)?
You can send the completed EX-A document or EUR. 1 document by e-mail to the Troostwijk country that has organized the auction. 
Wed, 9 Aug, 2017 at 8:42 AM
Can I change the invoice from private to business to remove the VAT?
Unfortunately this is not possible. If you are located with a business inside the EU, please make sure you are registered with a valid VAT number. If you ar...
Wed, 12 Sep, 2018 at 10:58 AM
Can I pay with creditcard or paypal?
Unfortunately not. For foreign customers it's  only possible to pay by bank transfer at this moment. 
Thu, 13 Sep, 2018 at 2:43 PM
Which name belongs to the IBAN number?
When paying your invoice by bank transfer to our account number IBAN: NL06 KRED 0633017310, the corresponding name is Stichting Beheer klantgelden Troostwij...
Mon, 17 Jun, 2019 at 3:33 PM