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How to register
Why can I not login directly after registration?
What can I do if I have not received the activation e-mail?
Can I also register as a private person?
Can I register with a free e-mail address?
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How does it work?
How do I place a bid?
Which cost are added to my bid?
I placed a bid by mistake. How can I cancel my bid?
The auction is closed, however I am still interest in a lot?
Static and automatic bids
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Are there any Conditions that apply?
Can I view the lots in person?
What does ‘Combination’ mean?
What does ‘Lot under reserve’ mean?
Do I have warranty on my lot?
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How do I pay my invoice?
Where do I find my pro-forma purchase agreement?
Where do I find my invoice
What can I do if the invoice is not correct?
What can I do if my payment has not been handled within 48 hours after the auction closing?
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Is it possible to pick up the lots after the delivery date?
How is the delivery day organized?
How do I transport my lot?
I need to know the dimensions of a lot?
Can you send me my purchase by DHL/UPS etc.?
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Can I auction my goods via Troostwijk?
How can I report an issue with the purchased lot?
How does Troostwijk handle my Privacy?
Can I discuss a complaint at your office?
How can I request export documents?
How can I get my paid VAT back after export to outside of EU?
Can I change information in my account?
How can I delete my account?
Is it possible to have multiple accounts with the same information?
How to unblock my account?
I want to change my type of account to company.
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