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Frequently asked questions
How to register
Why can I not login directly after registration?
What can I do if I have not received the activation e-mail?
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How does it work?
How do I place a bid?
Which cost are added to my bid?
I placed a bid by mistake. How can I cancel my bid?
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Are there any Conditions that apply?
Can I view the lots in person?
What does ‘Combination’ mean?
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How do I pay my invoice?
Where do I find my pro-forma purchase agreement?
Where do I find my invoice
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Is it possible to pick up the lots after the delivery date?
How is the delivery day organized?
How do I transport my lot?
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Can I auction my goods via Troostwijk?
How can I report an issue with the purchased lot?
How does Troostwijk handle my Privacy?
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How can I request export documents?
How can I get my paid VAT back after export to outside of EU?
Can I change information in my account?
How can I delete my account?
Is it possible to have multiple accounts with the same information?
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Do you have any questions?
Our customer service is available every working day from 08:00 to 18:00.
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